This return policy pertains to all products sold by
A LINK TO THIS RETURN POLICY IS CLEARLY AND PROMINENTLY
LOCATED ON THE LINK WHERE YOU PURCHASED YOUR PRODUCT SO
YOU WILL KNOW WHAT YOUR OPTIONS ARE IF; A. YOU WANT TO
RETURN IT OR B. THE PRODUCT IS DEFECTIVE. IT WAS NOT HIDDEN
ON THE BOTTOM NOR WAS IT LOCATED WITHIN ANY OTHER LINK WITH
THE PURPOSE OF MAKING IT HARD TO FIND. As a consumer
purchasing on-line you should always look for both the
return and warranty policy.
RETURN POLICY: OUR RETURN
POLICY IS STRICT!
UNFORTUNATELY THERE ARE BUYERS THAT METHODICALLY PLAN TO RETURN
DEVICES IMMEDIATELY AFTER THEY HAVE RECORDED THEIR
SURVEILLANCE VIDEO. THEY INTENTIONALLY INTEND TO USE THE
PRODUCT FOR FREE AND THEN RETURN THE PRODUCT FOR A REFUND.
TO RECEIVE A REFUND THE ORIGINAL PURCHASER MUST
CONTACT US NO LATER THAN
20 DAYS FROM THE DATE OF RECEIPT
OF THE PURCHASE.
THIS TIME PERIOD IS SUFFICIENT TO FAMILIARIZE YOURSELF AND
DECIDE IF YOU WANT TO KEEP THE PRODUCT.
NO RETURNS ARE ACCEPTED BEYOND THIS
PLEASE FOLLOW THE EXPLICIT
INSTRUCTIONS FURTHER DOWN THIS PAGE
THE REFUND POLICY PERIOD IS SEPARATE FROM THE LIFE
TIME WARRANTY on
all our cameras. A
return covered by the warranty must also follow the explicit
instructions further down this page.
PLEASE READ VERY
CAREFULLY THIS ENTIRE POLICY.
DETERRENT SYSTEMS/DIGITAL SURVEILLANCE SYSTEMS; D.B.A.
SECURITYSYSTEMS.COM; ALARMSYSTEM.COM is 100% in
compliance with PayPal and all credit card processors
as we clearly and unequivocally
spell out our RETURN POLICY in easy to
understand language so there are no
misunderstandings. Each product we sell has a
return policy link clearly posted on the page. Unlike other
websites we do not hide it at the bottom or make it
difficult to find. We are an honest and reputable company
and we make it easily accessible to read if you choose to do
so before buying.
Any questions, disagreements or issues concerning our return
policy ARE QUICKLY RESOLVED by referring to this policy. Unlike
most on-line vendors SecuritySystems.com provides a plethora
of information, text, FAQ'S, pictures, videos and support to
assist a buyer in deciding if the product(s) meets their
needs or qualifies for the application they're looking for.
As a result our returns average less than 1%.
Despite all these efforts returns are typically from folks
that failed to read or misunderstood the product
description. I.e., I'd like to return the Safe Home
Covert Camera as it does not record video in the dark.
Had they taken the time to read the FAQ's they would've
known this beforehand. Additionally there are always folks
that simply decide they do not want to pursue a surveillance
project and now want to return the purchase or unfortunately
customers that use the product to successfully gather their
evidence and then decide to send the unit back stating they
“changed” their mind, much like somebody buying a big T.V to
host a super bowl party and returning the purchase the
other web based businesses have a strict no return policy
on all-in-one dvr cameras or other specialty surveillance
devices that accept SD cards because they are easily
rendered inoperable by careless use or more specifically
failure to properly insert the SD card.
We do accept returns but need to employ very strict guidelines so
as not to receive back units or equipment that has been
damaged, by user misuse (we provide very detailed
instructions including tips and warnings to prevent the
product from being rendered inoperable) or otherwise can be
easily detected as a used or refurbished unit. We are not
Wal-Mart and can not simply throw returns into a bin and
absorb the loss. Nor are we the manufacturer and have
replacement parts. We do NOT ship or sell used or
refurbished products. It is for this reason we have a
very strict non negotiable return policy
TO RECEIVE A REFUND ANY RETURNED MERCHANDISE IS ALSO SUBJECT
TO STRICT CONDITIONS. WE WILL NOT ACCEPT MERCHANDISE THAT IS
NOT IN THE ORIGINAL PACKAGING. THE PACKAGING INSERTS IN THE
BOXES CAN NOT BE DESTROYED OR MISSING. WE ARE NOT THE
MANUFACTURER AND DO NOT STOCK THESE UNIQUE PACKAGING
COMPONENTS. WE DO NOT SELL USED OR REFURBISHED PRODUCTS. IF
YOU'VE THROWN AWAY THE PACKAGING WE WILL
NOT ACCEPT YOUR RETURN. IT
MUST BE RETURNED WITH EVERY COMPONENT AND PACKAGED
EXACTLY AS YOU RECEIVED IT.
FOR A REPLACEMENT: The above criteria does not apply as you
will be sending back ONLY the unit, not the accessories or
the original box. When we respond to your request for a R.A
# for a replacement you will receive special instructions.
The 20 day return
does not extend to any replacement
product. It will be accepted back only if it is defective
and replaced with a working unit.
PLEASE READ VERY CAREFULLY THIS ENTIRE POLICY AS IT APPLIES TO SPECIFIC
PLEASE READ VERY CAREFULLY!
UNFORTUNATELY THERE ARE MORE THAN A FEW PEOPLE THAT
PURCHASE A SURVEILLANCE PRODUCT, CAPTURE THEIR EVIDENCE
VIDEO AND THEN DECIDE TO RETURN THE PRODUCT. BECAUSE OF THIS
WE HAVE A STRICT NON NEGOTIABLE
RETURN POLICY. OUR RETURN POLICY LINK IS POSTED ON EVERY
LINK WHERE A PRODUCT CAN BE PURCHASED.
TO RETURN A PRODUCT FOR A REFUND
The original purchaser must e-mail us within 20 days of
receiving your product and request
the R.A. # .
All purchases are tracked with a delivery date. There are NO exceptions
to this time period
TO RETURN A PRODUCT FOR A REPAIR OR REPLACEMENT YOU MUST
ALSO REQUEST AN R.A. #
RETURNS ARE ACCEPTED WITHOUT AN R.A. #
AFTER THE R.A. # IS ISSUED DO NOT CONTINUE TO USE THE PRODUCT.
YOUR PURCHASE MUST BE RECEIVED BACK BY
HAS EXPIRED AND WE DO NOT HAVE YOUR RETURN IT IS
ELIGIBLE FOR A REFUND
FOLLOW THESE EXPLICIT INSTRUCTIONS
1.Send The E-MAIL TO:
SUBJECT LINE WRITE: REQUESTING R.A. #
THE BODY OF THE E-MAIL THIS STATEMENT MUST APPEAR:
HAVE READ AND UNDERSTAND YOUR RETURN POLICY"
Along with this statement indicate The product you purchased
and THE REASON you want a refund
the e-mail you purchased with on-line.
If possible compose your e-mail by replying back to the
confirmation e-mail you received from us following your
we receive your e-mail we will then reply back and issue the
R.A. # to accompany your return. RA numbers
are only issued (to the original purchaser) upon receiving
your e-mail with the requisite statement and information.
receive your R.A. #
(Return Authorization #) Please adhere to the
following instructions to send your merchandise back to us.
A REFUND MUST BE RECEIVED BY SECURITYSYSTEMS.COM
10 DAYS OF
OTHERWISE IT IS INELIGIBLE FOR A REFUND
OUTSIDE OF THE MAILING BOX, NOT THE MERCHANDISE BOX PRINT
THE R. A. NUMBER THAT YOU RECEIVED FROM US. INSIDE
Include a brief note with your name (you MUST be the buyer of
record), date of purchase and e-mail
USED WHEN YOU
PURCHASED.. IF YOU ARE REQUESTING A REPLACEMENT: INCLUDE
YOUR NAME, SHIPPING ADDRESS, E-MAIL AND PHONE. Do not expect
us to decipher what you scribble as your return address on
It is also helpful to print out and include the confirmation
e-mail you received from Info@SecuritySystems.com following
your purchase. Do not forget the name of the person the
product was shipped to (if other than you the purchaser) as
well as the e-mail used when purchasing. All of this will
expedite your refund or replacement. Again, do not rely on
us to decipher your return name and address scribbled on the
PACKAGE WE RECEIVE SENT BACK BY A CUSTOMER THAT DOES NOT
HAVE A RETURN AUTHORIZATION NUMBER WE ISSUED WRITTEN ON
ELIGIBLE RETURN SEEKING A REFUND
MUST BE RECEIVED BY US NO LATER THAN
BEING ISSUED THE R.A. #
OTHERWISE IT IS INELIGIBLE FOR A REFUND THIS DOES NOT APPLY TO A RETURN COVERED BY THE WARRANTY.
PLEASE READ CAREFULLY:
requesting a refund it will be handled electronically
through PayPal minus a $15.00
testing and restocking fee. This fee applies per unit in
the event the return involves more than one unit.
Additionally if there were any shipping charges these are
NOT refundable as these expenses have been paid and cannot
If the unit is defective there is NO processing
restocking fee and any S & H charges will be refunded
If the unit is defective
NO restocking fee and your
S & H charges will be refunded.
Any additional SD cards,
Micro or standard that were purchased are FINAL SALES.
NO refunds for ANY SD
that may have been purchased for any unit. SD cards can be
easily corrupted or damaged. They may perform flawlessly on
your computer but still be corrupted. You may claim to have
never touched or opened them but our policy
is non negotiable.
Regardless if you bought only one or a dozen there are NO
refunds. The SD cards we sell are provided only for the
convenience of our customers. We buy wholesale and sell them
below what you can find them in most situations. You can
easily resell them for face value if not at a profit if they
are truly untouched.
In all return (refund) scenarios except those related to
defective products any
Shipping charges are non refundable.
Naturally unlike your returned product these are services
that can not be recouped. UPS, FED EX or the USPS will not
refund our shipping costs.
RETURNS ARE PAID BY THE CUSTOMER:
METHOD WE ACCEPT RETURNS IS BY THE
Service; DO NOT USE ANY OTHER SHIPPER! Choose First class or priority (up to you) Ask the
clerk for DELIVERY CONFIRMATION (GREEN
STICKER) There is a tracking number applied to this process
to follow the package from the sender to the receiver.
Choosing to pay extra for signature confirmation is not
necessary and at your discretion.
SHIP ONLY TO: SECURITY
(FED EX OR UPS WILL NOT DELIVER TO THIS ADDRESS)
Do NOT Forget
to write the R.A. # you were issued on the
OF THE MAILING BOX
IMPORTANT: Many of our products require an SD card.
Inserting the card incorrectly will damage the unit
completely and VOID any warranty or return. Each one of
these units has been tested in our shop to assure
they are not defective and the SD card can be easily
Additionally each unit included a note warning that
incorrectly inserting the SD card will unequivocally render
the unit defective.
If you insert the card incorrectly, force it in or otherwise
damage the unit during this process this unit is NOW
TOTALLY DEFECTIVE. DO NOT EVEN CONSIDER SENDING IT BACK
FOR A REFUND.
THIS IS WHY NEARLY EVERY VENDOR SELLING THESE TYPES OF UNITS
ACCEPTS NO RETURNS.
A PRODUCT IS DETERMINED DEFECTIVE AFTER EXAMINATIOIN AND
INSPECTION BY SECURITYSYSTEMS.COM, NOT THE CUSTOMER. FAILURE
TO UNDERSTAND THE OPERATING INSTRUCTIONS OR PROBLEMS WITH
YOUR OWN COMPUTER CAN SOMETIMES BE THE CAUSE TO
INSIST A PRODUCT IS DEFECTIVE. WE ARE HOWEVER REALISTIC AND
KNOW THAT DESPITE OUR STRINGENT “QC” PROCESS ELECTRONIC
DEVICES CAN FAIL.
OUR RESTOCKING FEE IS ONLY CHARGED FOR NON
DEFECTIVE RETURNS AS IT COVERS OUR TIME IN THROUGHLY TESTING
following terms are STRICTLY applied:
on-line vendor we are not the manufacturer of this product
and each unit is individually packaged in its own box with
unique packaging material. We DO NOT stock
boxes, packaging material, any parts or manuals. As such any
return must be in like new condition, include all
the parts, all the original packaging material
and the included manuals. We can NOT
accept any return that does not comply with these
stipulations as we can not re-sell it. Our extremely low
selling price allows us a minimum profit margin and
therefore we can not absorb a return that does not meet our
return criteria. Similar to any purchase do not tear open
the box or discard the packaging material so if you are
not satisfied with the product it can easily be repackaged
and returned for a refund.
The box and the packaging material can not be torn, ripped or damaged
in any way to indicate it as a
returned item. Manuals and warranty cards must be in
un-used condition and unmarked. To capsulate: Your
returned purchase must look exactly as it did when you
received it. This is not a difficult task.
of implied warranties including warranty of merchantability:
Audio Deterrent Systems, d.Ba. SecuritySystems.com
("Vendor") Warrants, for the benefit of customer only, that
at the time of sale to the customer, the equipment being
sold is new. Audio Deterrent Systems shall have no
obligation to correct or otherwise remedy any non-conformity
or defect in the equipment, if (1) the equipment is not
properly installed in a suitable operating environment; (2)
the equipment is not properly maintained and operated under
normal conditions by qualified personnel; (4) customer has
not notified vendor promptly upon discovery of any
nonconformity or defect (or other breach). Under no
circumstance shall Vendor be liable to Customer for any loss
of profits, any incidental, special, exemplary, or
consequential damages, or any claims or demands brought
against Customer by any other party, even if Vendor has been
advised of the possibility of such claims or demands; and
this limitation is intended to apply to all Customers family
members, guests, invitees, and other visitors to the
Customers premises. Under no circumstance shall Vendor be
held liable for loss or damage that may incurred by the
Customer due to Fire, Burglary, or robbery where Vendor
products have been installed by the Customer and or his
agent nor from any damage caused by incorrect assembly,
misuse, purchaser modification, reimbursement for Customer
installation time or acts of God. The laws of the State of
USA shall govern all
transactions between the Customer and Vendor; and that any
dispute or litigation with respect to transaction shall take
place exclusively in the State of
Surveillance Systems, D.B.A. SecuritySystems.com itself
offers no express or implied fitness for any product for a
particular purpose and will not be responsible for any
incidental, consequential, or other damages. This limitation on damages does not apply
whenever such limitations are precluded by law, including
consumer protection legislation.
All users of
surveillance products purchased from SecuritySystems.com
agree to conform to
all applicable laws surrounding the use of surveillance
cameras or recording devices. SecuritySystems.com bears no
responsibility for any violations of recording laws
P. O. BOX 131, Quincy, MA 02170