AlarmSystems.Com / SecuritySystems.Com
#1 Supplier of affordable, reliable and quality security products.
We do not sell Gadgets/Gizmos/Low Quality Products or Weapons.
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NOTE: This return policy pertains to all products sold by SecuritySystems.Com

A LINK TO THIS RETURN POLICY IS CLEARLY AND PROMINENTLY LOCATED ON THE LINK WHERE YOU PURCHASED YOUR PRODUCT SO YOU WILL KNOW WHAT YOUR OPTIONS ARE IF; A. YOU WANT TO RETURN IT OR B. THE PRODUCT IS DEFECTIVE. IT WAS NOT HIDDEN ON THE BOTTOM NOR WAS IT LOCATED WITHIN ANY OTHER LINK WITH THE PURPOSE OF MAKING IT HARD TO FIND. As a consumer purchasing on-line you should always look for both the return and warranty policy.

RETURN POLICY: OUR RETURN POLICY IS STRICT!

20 DAYS

UNFORTUNATELY THERE ARE BUYERS THAT METHODICALLY PLAN TO RETURN DEVICES IMMEDIATELY AFTER THEY HAVE RECORDED THEIR SURVEILLANCE VIDEO. THEY INTENTIONALLY INTEND TO USE THE PRODUCT FOR FREE AND THEN RETURN THE PRODUCT FOR A REFUND.
TO RECEIVE A REFUND THE ORIGINAL PURCHASER MUST CONTACT US NO LATER THAN
20 DAYS FROM THE DATE OF RECEIPT OF THE PURCHASE.

THIS TIME PERIOD IS SUFFICIENT TO FAMILIARIZE YOURSELF AND DECIDE IF YOU WANT TO KEEP THE PRODUCT. 

NO RETURNS ARE ACCEPTED BEYOND THIS 20 DAY PERIOD. 

 PLEASE FOLLOW THE EXPLICIT INSTRUCTIONS FURTHER DOWN THIS PAGE

THE REFUND POLICY PERIOD IS SEPARATE FROM THE LIFE TIME WARRANTY on all our cameras. A return covered by the warranty must also follow the explicit instructions further down this page. 

PLEASE READ VERY CAREFULLY THIS ENTIRE POLICY.

AUDIO DETERRENT SYSTEMS/DIGITAL SURVEILLANCE SYSTEMS; D.B.A.  SECURITYSYSTEMS.COM; ALARMSYSTEM.COM is 100% in compliance with PayPal and all credit card processors as we clearly and unequivocally spell out our RETURN POLICY in easy to understand language so there are no misunderstandings.  Each product we sell has a return policy link clearly posted on the page. Unlike other websites we do not hide it at the bottom or make it difficult to find. We are an honest and reputable company and we make it easily accessible to read if you choose to do so before buying.

Any questions, disagreements or issues concerning our return policy ARE QUICKLY RESOLVED by referring to this policy. Unlike most on-line vendors SecuritySystems.com provides a plethora of information, text, FAQ'S, pictures, videos and support to assist a buyer in deciding if the product(s) meets their needs or qualifies for the application they're looking for. As a result our returns average less than 1%.  

Despite all these efforts returns are typically from folks that failed to read or misunderstood the product description. I.e., I'd like to return the Safe Home Covert Camera as it does not record video in the dark. Had they taken the time to read the FAQ's they would've known this beforehand. Additionally there are always folks that simply decide they do not want to pursue a surveillance project and now want to return the purchase or unfortunately customers that use the product to successfully gather their evidence and then decide to send the unit back stating they “changed” their mind, much like somebody buying a big T.V to host a super bowl party and returning the purchase the following week.

Most other web based businesses have a strict no return policy on all-in-one dvr cameras or other specialty surveillance devices that accept SD cards because they are easily rendered inoperable by careless use or more specifically failure to properly insert the SD card.

We do accept returns but need to employ very strict guidelines so as not to receive back units or equipment that has been damaged, by user misuse (we provide very detailed instructions including tips and warnings to prevent the product from being rendered inoperable) or otherwise can be easily detected as a used or refurbished unit. We are not Wal-Mart and can not simply throw returns into a bin and absorb the loss. Nor are we the manufacturer and have replacement parts. We do NOT ship or sell used or refurbished products. It is for this reason we have a very strict non negotiable return policy

TO RECEIVE A REFUND ANY RETURNED MERCHANDISE IS ALSO SUBJECT TO STRICT CONDITIONS. WE WILL NOT ACCEPT MERCHANDISE THAT IS NOT IN THE ORIGINAL PACKAGING. THE PACKAGING INSERTS IN THE BOXES CAN NOT BE DESTROYED OR MISSING. WE ARE NOT THE MANUFACTURER AND DO NOT STOCK THESE UNIQUE PACKAGING COMPONENTS. WE DO NOT SELL USED OR REFURBISHED PRODUCTS. IF YOU'VE THROWN AWAY THE PACKAGING WE WILL NOT ACCEPT YOUR RETURN. IT MUST BE RETURNED WITH EVERY COMPONENT AND PACKAGED EXACTLY AS YOU RECEIVED IT.

FOR A REPLACEMENT: The above criteria does not apply as you will be sending back ONLY the unit, not the accessories or the original box. When we respond to your request for a R.A # for a replacement you will receive special instructions.

The 20 day return (refund) policy does not extend to any replacement product. It will be accepted back only if it is defective and replaced with a working unit.

RETURN POLICY: PLEASE READ VERY CAREFULLY THIS ENTIRE POLICY AS IT APPLIES TO SPECIFIC PRODUCTS.

PLEASE READ VERY CAREFULLY!

UNFORTUNATELY THERE ARE MORE THAN A FEW PEOPLE THAT PURCHASE A SURVEILLANCE PRODUCT, CAPTURE THEIR EVIDENCE VIDEO AND THEN DECIDE TO RETURN THE PRODUCT. BECAUSE OF THIS WE HAVE A STRICT NON NEGOTIABLE 20 DAY RETURN POLICY. OUR RETURN POLICY LINK IS POSTED ON EVERY LINK WHERE A PRODUCT CAN BE PURCHASED.

TO RETURN A PRODUCT FOR A REFUND

The original purchaser must e-mail us within 20 days of receiving your product and request the R.A. # . All purchases are tracked with a delivery date. There are NO exceptions to this time period

TO RETURN A PRODUCT FOR A REPAIR OR REPLACEMENT YOU MUST ALSO REQUEST AN R.A. #

NO RETURNS ARE ACCEPTED WITHOUT AN R.A. #

VERY IMPORTANT

AFTER THE R.A. # IS ISSUED DO NOT CONTINUE TO USE THE PRODUCT.  YOUR PURCHASE MUST BE RECEIVED BACK BY SECURITYSYSTEMS.COM WITHIN 10 DAYS. AFTER 10 DAYS HAS EXPIRED AND WE DO NOT HAVE YOUR RETURN IT IS NOT ELIGIBLE FOR A REFUND

FOLLOW THESE EXPLICIT INSTRUCTIONS

1.Send The E-MAIL TO: INFO@SECURITYSYSTEMS.COM  

2. IN THE SUBJECT LINE WRITE: REQUESTING R.A. #

3. IN THE BODY OF THE E-MAIL THIS STATEMENT MUST APPEAR:

"I HAVE READ AND UNDERSTAND YOUR RETURN POLICY"

4. Along with this statement indicate The product you purchased and THE REASON you want a refund or replacement.

PLEASE Use the e-mail you purchased with on-line. If possible compose your e-mail by replying back to the confirmation e-mail you received from us following your purchase.

Once we receive your e-mail we will then reply back and issue the R.A. # to accompany your return. RA numbers are only issued (to the original purchaser) upon receiving your e-mail with the requisite statement and information.

Once you receive your R.A. #  (Return Authorization #) Please adhere to the following instructions to send your merchandise back to us.
ANY RETURN FOR A REFUND MUST BE RECEIVED BY SECURITYSYSTEMS.COM WITHIN
10 DAYS OF
ISSUANCE OF THE R.A.# OTHERWISE IT IS INELIGIBLE FOR A REFUND

IMPORTANT: ON THE OUTSIDE OF THE MAILING BOX, NOT THE MERCHANDISE BOX PRINT THE R. A. NUMBER THAT YOU RECEIVED FROM US. INSIDE Include a brief note with your name (you MUST be the buyer of record), date of purchase and e-mail THAT WAS USED WHEN YOU PURCHASED.. IF YOU ARE REQUESTING A REPLACEMENT: INCLUDE YOUR NAME, SHIPPING ADDRESS, E-MAIL AND PHONE. Do not expect us to decipher what you scribble as your return address on the box

It is also helpful to print out and include the confirmation e-mail you received from Info@SecuritySystems.com following your purchase. Do not forget the name of the person the product was shipped to (if other than you the purchaser) as well as the e-mail used when purchasing. All of this will expedite your refund or replacement. Again, do not rely on us to decipher your return name and address scribbled on the return label.

IMPORTANT: ANY RANDOM PACKAGE WE RECEIVE SENT BACK BY A CUSTOMER THAT DOES NOT HAVE A RETURN AUTHORIZATION NUMBER WE ISSUED WRITTEN ON THE OUTSIDE OF THE MAILING  BOX WILL BE REFUSED.   ANY ELIGIBLE RETURN SEEKING A REFUND  MUST BE RECEIVED BY US NO LATER THAN 10 DAYS OF BEING ISSUED THE R.A. # OTHERWISE IT IS INELIGIBLE FOR A REFUND THIS DOES NOT APPLY TO A RETURN COVERED BY THE WARRANTY.

PLEASE READ CAREFULLY:

If requesting a refund it will be handled electronically through PayPal minus a $15.00 testing and restocking fee. This fee applies per unit in the event the return involves more than one unit. Additionally if there were any shipping charges these are NOT refundable as these expenses have been paid and cannot be recouped.

If the unit is defective there is NO processing fee, NO restocking fee and any S & H charges will be refunded
 

If the unit is defective there is NO processing fee, NO restocking fee and your S & H charges will be refunded.

IMPORTANT: Sorry, Any additional SD cards, Micro or standard that were purchased are FINAL SALES. There are NO refunds for ANY SD CARDS that may have been purchased for any unit. SD cards can be easily corrupted or damaged. They may perform flawlessly on your computer but still be corrupted. You may claim to have never touched or opened them but our policy is non negotiable. Regardless if you bought only one or a dozen there are NO refunds. The SD cards we sell are provided only for the convenience of our customers. We buy wholesale and sell them below what you can find them in most situations. You can easily resell them for face value if not at a profit if they are truly untouched.

In all return (refund) scenarios except those related to defective products any Shipping charges are non refundable.

Naturally unlike your returned product these are services that can not be recouped. UPS, FED EX or the USPS will not refund our shipping costs.

RETURNS ARE PAID BY THE CUSTOMER: The ONLY METHOD WE ACCEPT RETURNS IS BY THE U.S. Postal Service; DO NOT USE ANY OTHER SHIPPER! Choose First class or priority (up to you) Ask the clerk for DELIVERY CONFIRMATION (GREEN STICKER) There is a tracking number applied to this process to follow the package from the sender to the receiver. Choosing to pay extra for signature confirmation is not necessary and at your discretion.

SHIP ONLY TO: SECURITY SYSTEMS

P.O. Box 131

Quincy, MA  02170.

(FED EX OR UPS WILL NOT DELIVER TO THIS ADDRESS)

Do NOT Forget to write the R.A. # you were issued on the OUTSIDE OF THE MAILING BOX

IMPORTANT: Many of our products require an SD card. Inserting the card incorrectly will damage the unit completely and VOID any warranty or return. Each one of these units has been tested in our shop to assure they are not defective and the SD card can be easily inserted correctly.

Additionally each unit included a note warning that incorrectly inserting the SD card will unequivocally render the unit defective.

If you insert the card incorrectly, force it in or otherwise damage the unit during this process this unit is NOW TOTALLY DEFECTIVE. DO NOT EVEN CONSIDER SENDING IT BACK FOR A REFUND.

THIS IS WHY NEARLY EVERY VENDOR SELLING THESE TYPES OF UNITS ACCEPTS NO RETURNS.

A PRODUCT IS DETERMINED DEFECTIVE AFTER EXAMINATIOIN AND INSPECTION BY SECURITYSYSTEMS.COM, NOT THE CUSTOMER. FAILURE TO UNDERSTAND THE OPERATING INSTRUCTIONS OR PROBLEMS WITH YOUR OWN COMPUTER CAN SOMETIMES BE THE CAUSE TO INSIST A PRODUCT IS DEFECTIVE. WE ARE HOWEVER REALISTIC AND KNOW THAT DESPITE OUR STRINGENT “QC” PROCESS ELECTRONIC DEVICES CAN FAIL.  OUR RESTOCKING FEE IS ONLY CHARGED FOR NON DEFECTIVE RETURNS AS IT COVERS OUR TIME IN THROUGHLY TESTING RETURNED PRODUCTS.

The following terms are STRICTLY applied:

As an on-line vendor we are not the manufacturer of this product and each unit is individually packaged in its own box with unique packaging material. We DO NOT stock boxes, packaging material, any parts or manuals. As such any return must be in like new condition, include all the parts, all the original packaging material and the included manuals. We can NOT accept any return that does not comply with these stipulations as we can not re-sell it. Our extremely low selling price allows us a minimum profit margin and therefore we can not absorb a return that does not meet our return criteria. Similar to any purchase do not tear open the box or discard the packaging material so if you are not satisfied with the product it can easily be repackaged and returned for a refund.

The box and the packaging material can not be tornripped or damaged in any way to indicate it as a returned item.  Manuals and warranty cards must be in un-used condition and unmarked.  To capsulate:  Your returned purchase must look exactly as it did when you received it. This is not a difficult task.

Disclaimer of implied warranties including warranty of merchantability:

Audio Deterrent Systems, d.Ba. SecuritySystems.com ("Vendor") Warrants, for the benefit of customer only, that at the time of sale to the customer, the equipment being sold is new. Audio Deterrent Systems shall have no obligation to correct or otherwise remedy any non-conformity or defect in the equipment, if (1) the equipment is not properly installed in a suitable operating environment; (2) the equipment is not properly maintained and operated under normal conditions by qualified personnel; (4) customer has not notified vendor promptly upon discovery of any nonconformity or defect (or other breach). Under no circumstance shall Vendor be liable to Customer for any loss of profits, any incidental, special, exemplary, or consequential damages, or any claims or demands brought against Customer by any other party, even if Vendor has been advised of the possibility of such claims or demands; and this limitation is intended to apply to all Customers family members, guests, invitees, and other visitors to the Customers premises. Under no circumstance shall Vendor be held liable for loss or damage that may incurred by the Customer due to Fire, Burglary, or robbery where Vendor products have been installed by the Customer and or his agent nor from any damage caused by incorrect assembly, misuse, purchaser modification, reimbursement for Customer installation time or acts of God. The laws of the State of Massachusetts, USA shall govern all transactions between the Customer and Vendor; and that any dispute or litigation with respect to transaction shall take place exclusively in the State of Massachusetts.

Audio Deterrent Systems/Digital Surveillance Systems, D.B.A. SecuritySystems.com itself offers no express or implied fitness for any product for a particular purpose and will not be responsible for any incidental, consequential, or other damages. This limitation on damages does not apply whenever such limitations are precluded by law, including consumer protection legislation. All users of surveillance products purchased from SecuritySystems.com   agree to conform to all applicable laws surrounding the use of surveillance cameras or recording devices. SecuritySystems.com bears no responsibility for any violations of recording laws

Security Systems
P. O. BOX 131, Quincy, MA 02170
info@securitysystems.com
www.SecuritySystems.com


 

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